Contact information

Technical Support

In the first instance a support incident / ticket should be raised via e-mail of via the online support system:

contact supportClick for the customer contact and support system


Tel: 01745 586070
Fax: 01745 770206


Telephone within the UK: 01745 586070
Telephone outside the UK: +44 1745 770206


Support hours of operation

Normal support operation hours are:

Telephone support:
Monday to Thursday - 9:00 am to 5:30 pm
Friday - 9.00 to 5.00 pm
UK Public Holidays - Closed

E-mail support:

Inside normal operating hours a response can be expected within two hours.  Outside normal operating hours the average response time is higher.

Please log your ticket via e-mail before calling.  This ensures that it is allocated to the engineer most suitable to address your query.  Have your ticket number ready when calling.  The ticket number is returned when first raising your issue via e-mail and is located within the subject field of all related e-mails.

Accounts Department - Billing and Financial

For all billing enquiries ONLY - Please do not send support queries to this address as they will not be answered.


Other e-mail addresses

Abuse reports (spam etc.):

Vendors (to send product literature etc):

Postal address

Hosting UK
Internet Engineering Limited
Unit 24 Ffordd Richard Davies
St Asaph Business Park
St Asaph
LL17 0LJ
United Kingdom

Registered address

Hosting UK
Internet Engineering Limited
11-21 Paul Street

Getting here

If you are coming to see us for a meeting then we also have a PDF map available - click here to download.

Job Vacancies

Any job vacancies are posted on our web site on the careers page.

Registration numbers

Registered in Wales & England, Company Registration: 03629948

VAT Registration: GB 751 5372 35

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