Free technical support 24 hours a day, 7 days a week.
Support is a basic right of service. Our technical support is provided for free. We don't charge premium rate when you call us, or in fact anything for support. You'll find our support engineers to be knowledgeable personable people.
We don't use call centre staff from outside the UK and we don't man our support lines with non technical personnel.
All our support is provided by knowledgeable and skilled individuals, many of whom hold industry qualifications and all of whom have years of specialist experiance.
All support issues are dealt with in order of priority. We will always endeavour to rectify any problem pointed out to us as quickly as possible and normally within one hour during normal business hours, however some problems take longer to solve than others, and it may not be possible with some to fix them within an hour.
Outside normal business hours we deal with issues on a priority basis only and may not answer some issues until the next business day if they are not deemed urgent. You will always be able to reach a duty engineer by phone whatever the hour.
Where an issue affects more than one web site we will notify all affected parties as soon as possible. This will normally be via via the support pages of the Hosting UK web site, and where needed via e-mail.
Further information
If there is any information you can't find on our web site or that we have not included here please ask by either calling 0870 003044 or 01745 586070 or submit a query
What our customers say ..
First class response in first class time. Well done. - NH