We've been providing internet services for over 10 years now, and were originally formed from a sucessful consultancy that provided IT and internet consultancy services to clients that have included HBOS, Pilkington Glass and Everton FC to name but a few.
It became apparent pretty soon that delivering internet services was something we were good at so from one server in 1998 we have grown to hundreds with a well connected fast network that spans the UK enabling our customers to deliver their content to the rest of the world.
So why choose Hosting UK?
With so many internet providers and so much choice who do you choose? Why choose one provider over another? And more to the point, why choose Hosting UK? Surely we're just "another provider"?
When it comes down to it, all ISPs do pretty much the same thing - we all have servers and networks and we sell the services we provide on those servers and sell on network services to our customers. What's sets one ISP apart from another is the quality of service they provide to their customers.
Hosting UK was founded on some basic principles that define everything that we do. Our ethos from the beginning has been to deliver quality services backed up with excellent customer support:
Our customers are more than just numbers, and they deserve to be treated as the individuals they are. We believe that in your experience when dealing with us you should always receive friendly, personal and yet professional service.
We will do all that we can to provide the best service that we can in every thing that we do. In doing all of these things our customers will value us and the service that we provide them so ensuring the continuation and growth of our business.
Free technical support 24 hours a day, 7 days a week.
Support is a basic right of service. Our technical support is provided for free. We don't charge premium rate when you call us, or in fact anything for support. You'll find our support engineers to be knowledgeable personable people.
We aim to respond to all technical support requests as fast as possible.
All support issues are dealt with in order of priority. We will always endeavour to rectify any problem pointed out to us as quickly as possible and normally within one hour during normal business hours, however some problems take longer to solve than others, and it may not be possible with some to fix them within an hour.
Outside normal business hours we deal with issues on a priority basis only and may not answer some issues until the next business day if they are not deemed urgent. Please note, if you believe your issue is a priority issue and needs an urgent response immediately, you will always be able to reach a duty engineer by telephone.
Where an issue affects more than one web site we will notify all affected parties as soon as possible. This will normally be via the support pages of the Hosting UK web site, and where needed via e-mail.
Clear privacy statement
Click here to read our privacy statement - this details what we will do with information we may receive from you.
Clear charging policy
We have a clear policy on charging, and believe that you should always be aware of any charges you may be liable for. We will do all we can to make sure that you don't get any nasty surprises.
30 day money back guarantee
When you sign up for web hosting services with us you can cancel at any time within the first 30 days and get your money back. Of course if you did decide to cancel we'd much rather you decided to stay and so if there is anything we can do that will make you change your mind, we'll try our best to accommodate you. Click here to view our money back guarantee.
Clear contract terms on shared web hosting
When you open an account with us, you are secure in the knowledge that you can cancel at any time without any penalty providing you do so before the end of your current charging period, giving you the peace of mind that although we think you made the right decision, if you feel you didn't then you aren't tied in. We may vary this term in conjuction with promotions and special offers but we will make that very clear any time we do.
We believe our network is the best that we can make it, and, as in all things we do, we continuously strive to improve it. More information on why can be found here.
Our network is located within state of the art data centre facilities more information on which can be found here.
If there is any information you can't find on our web site or that we have not included here please ask by either calling 0870 003044 or 01745 586070 or submit a query
What our customers say ..
Many thanks for the email and for sorting this out for me. You certainly do provide excellent service for your customers - thanks.. - JW